Account help
Your account is your e-mail address. It decides which tools are unlocked, on up to 2 PCs per product.
How do I sign in?
Inside the product, enter your e-mail address. We send you a 6-digit code; type it in and you are signed in. There is no password.
The code did not arrive
Check your spam or junk folder, wait a minute, then ask for a new code. If it still does not arrive, write to support.
On how many PCs can I use my account?
On up to 2 PCs for each product. You can move a seat to a new PC once every 30 days.
How do I move ReOs to a new PC?
On the old PC, sign out in Revit: ReOs tab › Be Pro › Sign out. Then install ReOs on the new PC and sign in. If you cannot reach the old PC, Setup lets you sign one of your PCs out when you sign in.
Can I work offline?
Yes. You need the internet to sign in. After that ReOs checks your licence every 4 hours and keeps working for up to 7 days without a connection.
How do I cancel a plan?
Cancel any time from your account, from the billing link in your receipt, or inside ReOs. You keep your plan until the end of the period you paid for, then ReOs returns to the Free plan. You can resume before the period ends.
How do I get a copy of my data, or delete it?
Write to privacy@ososglobal.com from the address of your account. We will send you a copy of your data, or delete it, as the privacy policy describes.